Knowledge Management Definition
Based on Merlo (2022), knowledge management tools support the full lifecycle of knowledge.
They help organizations create, organize, store, share, and apply knowledge in a way that supports business goals.'
Rather than treating knowledge as scattered information, these tools help make knowledge accessible, useful, and connected to organizational performance.
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SharePoint can be defined as a knowledge management tool because it helps organizations organize, store, access, and share knowledge across teams.
Jamal (2025) identifies SharePoint as one of the knowledge management systems used to support collaboration and knowledge sharing.
However, the article also shows that SharePoint’s effectiveness depends on how well employees are trained, how easy the system is to use, and how well it supports real knowledge-sharing needs.
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Confluence can be defined as a knowledge management tool because it works as a web-based corporate wiki that helps organizations keep information centralized, organized, and accessible.
It supports collaboration by giving teams a shared place to document information, update content, and share knowledge across the organization.
As a knowledge platform, Confluence helps employees create, store, find, maintain, and reuse organizational knowledge (Bilek, 2025).
Knowledge Management Tools and Technologies
An overview and comparison of knowledge management tools and technologies.
References